Explore by your role
Will this hold up once it meets the operating environment, and the people running it?
Pressure-test a new operating model, technology change or delivery programme against the reality of the people and systems it depends on, while it is still cheap to adjust.
What this looks like
Examples of who brings us in
- An operations team mobilising a new operating model, wanting to pressure-test it with the people who will actually work within it.
- A technology leadership team adopting AI at pace, needing a current read on regulator and stakeholder expectations rather than a one-off snapshot.
- A delivery programme showing early friction, needing an independent view of where expectation and operational reality have diverged.
Relevant guides
How to Test Customer Reaction Before Changing a Product, Service or Pricing Model
A practical guide to pressure-testing customer response before you change a product, service or pricing model in a regulated business. Readers will finish with a clear method for designing tests that produce reliable signals, protect the customer relationship, and stand up to internal and regulatory scrutiny.
How to Manage Stakeholder Communications During an Operational Resilience Incident
This guide sets out how to run regulator, investor, and customer communications when an operational incident is unfolding in real time. After reading, senior leaders will know how to sequence disclosures, coordinate messaging across audiences, and preserve credibility under pressure.
How to Conduct a Governance Review After a Regulatory Enforcement Action
This guide sets out how to run a credible, board-led governance review in the wake of a regulatory enforcement action. After reading, you will know how to scope the review, sequence findings, engage the regulator, and convert lessons into durable governance change.
How to Prepare a Credible SM&CR Statement of Responsibilities Update After a Senior Hire
A practical guide to producing an accurate, defensible Statement of Responsibilities update when a Senior Manager joins or changes role. Readers will finish knowing how to sequence the drafting, capture handovers cleanly, and submit something that stands up to FCA scrutiny.
How to Structure a Senior Manager Handover Certificate That Protects Incoming SMF Holders
This guide sets out how to construct a Senior Manager handover certificate that discharges the outgoing SMF's SYSC 25.9 obligations while giving the incoming holder documented protection against inherited accountability. Readers will learn what to demand in the handover pack, how to record known issues, and how to sequence sign-off to preserve evidential value if the FCA later challenges conduct that predates the transition.
Handing Over an SMR Role Mid-Remediation: A Practical Guide
This guide sets out how to structure a Senior Managers Regime handover when a key function holder departs partway through a remediation programme. After reading, you will know how to sequence the transition, protect regulatory continuity, and defend the handover if challenged.