Guide tag
This guide sets out how to build a variation of permission application that a case officer can approve on the papers, without escalation to a technical specialist or supervisory manager. You will learn what triggers escalation, what a clean file looks like, and how to sequence evidence so the reviewer reaches the answer you want.
This guide sets out how to build a Consumer Duty board report that demonstrates genuine oversight rather than compliance theatre. After reading, you will know what evidence to include, how to structure judgements, and where FCA scrutiny is most likely to bite.
This guide explains how to identify, test, and manage assumption risk in strategic planning, the single biggest source of avoidable failure in board-level decisions. After reading, you will be able to audit any strategic plan for hidden assumptions and put controls in place before they become losses.
A direct guide to what supervisors actually assess when reviewing a regulatory submission, from authorisations to skilled person responses. After reading, you will know how to structure, evidence, and pitch a submission so it survives scrutiny the first time.
This guide explains the difference between market research and board-ready research, and when each belongs in front of a board or executive committee. After reading it, you will know how to commission, structure, and present research that actually supports a board-level decision.
This guide sets out how senior leaders at FCA regulated firms should identify, assess, and manage stakeholder risk in a way that stands up to supervisory scrutiny. After reading it, you will know how to structure a stakeholder risk framework that aligns with Consumer Duty, SM&CR, and Threshold Conditions, and where firms typically fail.
A practical guide to collecting reliable stakeholder intelligence inside regulated financial services firms, from scoping to synthesis. After reading, you will know how to design an intelligence exercise that produces decisions your board, regulator, and executive team can act on.
This guide explains the structural, cognitive, and process reasons that internal strategy functions fail to detect stakeholder signals until they harden into problems. Readers will finish with a clear diagnostic for their own function and specific fixes they can apply within a single planning cycle.
A practical guide to constructing board decisions that hold up under regulatory, legal, and shareholder scrutiny long after the vote. Readers will finish knowing what to document, how to structure the discussion, and where most boards leave themselves exposed.
This guide explains how boards in regulated sectors should structure accountability so that it holds up under regulatory, legal, and shareholder scrutiny. After reading, you will know where accountability typically breaks down, what good documentation looks like, and how to test whether your board is actually accountable or merely appears to be.
This guide explains how to identify, test, and govern the assumptions that sit underneath strategic plans in regulated financial services. After reading, you will know how to surface hidden assumptions, rank them by consequence, and build the challenge process that stops a plan collapsing on contact with reality.
This guide sets out how to reconcile conflicting readouts on market readiness from internal teams and external advisors. After reading, you will know how to test each source's bias, triangulate the evidence, and reach a defensible view before committing capital or reputation.
This guide sets out what supervisors and authorisation teams genuinely assess when they read a regulatory submission, beyond the formal checklist. After reading, you will know how to structure a submission that survives challenge and moves through review without the avoidable delays that sink most timelines.
This guide explains the structural and cognitive reasons strategy teams inside banks, insurers and asset managers fail to detect stakeholder signals until they harden into opposition. After reading, you will be able to diagnose the specific failure modes in your own team and put corrections in place before the next strategic decision.
This guide shows senior leaders in regulated firms how to distinguish genuine stakeholder views from polite agreement, flattery, or strategic silence. After reading, you will know how to design feedback conditions that surface what people actually think, and how to read the signals when they don't.
A practical guide for senior leaders on measuring what acquired customers actually think and feel after a deal closes, beyond NPS and churn dashboards. Read this to design a sentiment assessment that detects real attrition risk early and informs retention decisions before value leaks.
A practical guide to pressure-testing the assumptions underneath a major strategic decision before capital, reputation, or mandate is committed. After reading, you will know how to surface hidden assumptions, design tests that actually disconfirm them, and decide when the evidence is strong enough to act.
This guide explains the structural and cognitive reasons internal strategy teams fail to detect stakeholder signals that later prove decisive. After reading, you will be able to diagnose where signal loss is happening in your own organisation and rebuild the channels that matter.
A practical guide to building Consumer Duty evidence that withstands board challenge and FCA scrutiny. After reading, you will know what good evidence looks like, where most firms fall short, and how to structure your annual board report so it earns trust rather than questions.