Construction Workers

Helping one of the UK's largest professional membership organisations to understand and support their members.

The construction and built environment industry offers on the job training to more people than any other.

From school leavers and new entrants to mid-career professionals and executives looking to level up their skills, access to high quality and inclusive training and development is paramount for career success.

Through a representative survey of 383 of their members, we helped one of the country’s largest training providers and professional membership organisations develop a deeper understanding of the needs and concerns of this group.

Using this information, they are streamlining their overall online experience and improving their contact centre and customer support capabilities.

Talk with the team about this project