Seeking refuge in a new country is a complex, and often frightening, process.
From navigating a new language and finding a home to keeping up with shifting local legislation and complex international agreements, the list of challenges for those seeking asylum goes on and on.
To shine a light on this community, we helped a large government supplier understand what life as an asylum seeker looks and feels like. Over the course of 6 weeks, Polar Insight recruited and using video, in-depth interviews and focus groups, spoke to 30 documented and undocumented asylum seekers across the United Kingdom.
Mapping their experiences, as well as developing a series of user personas, our work enabled our client to develop a human-centred, secure solution focused on their complex needs.